Trials, renewals, cancelling a plan and when you can get your money back. JammalFX is a journaling and education tool, not a broker, and does not give investment advice.
1. Plans and billing cycles
JammalFX has a Free plan with no time limit, and paid plans (Pro and Elite) billed monthly or yearly. Paid plans are sold through our payment partner, which acts as the reseller and merchant of record, processes the payment and issues your receipt.
2. Free trial
- Paid plans may start with a free trial, once per account.
- You may be asked for a payment method to verify it, without being charged during the trial.
- We email you before the trial ends. Cancel before it ends and you pay nothing.
3. Payment and automatic renewal
When the trial ends, or straight away if there is no trial, you are charged for the chosen period, and the plan renews automatically for the same period until you cancel. Taxes that apply in your country are shown at checkout.
4. Failed payments
If a renewal payment fails, we retry over the following days and email you. You can pay from “My plan” at any time. If payment is not completed, the account returns to the Free plan; your data is kept.
5. Switching between monthly and yearly
You can switch at any time from “My plan”. The difference is prorated for the remaining time, and you see the amount before you confirm.
6. Cancelling
You can cancel at any time from “My plan” in the app, with no fees. You are not charged again, and your paid features stay available until the end of the period you already paid for. Cancelling on its own does not refund the current period.
7. Refunds
- First payment. You can request a full refund within 14 days of the first payment of a new subscription.
- Yearly renewals. If you forgot to cancel a yearly plan, you can request a refund within 14 days of the renewal date.
- Mistakes. We always refund any amount charged by mistake, such as a duplicate charge.
- Monthly renewals are not normally refunded, but you can cancel before the next one.
8. Your statutory rights
If you live in a country with a statutory right of withdrawal, such as the European Union or the United Kingdom, you may have the right to withdraw from a purchase within 14 days. Nothing in this policy limits your rights under consumer law.
9. How to request a refund
Use the contact page and choose “Support”, or email support@jammalfx.com, with the email address of your account and, if you have it, the receipt number. Approved refunds are sent to your original payment method and usually appear within 5 to 10 business days. A full refund normally ends the subscription and the account returns to the Free plan; your data is kept.
10. Price changes
A price change never applies to a period you have already paid for. We tell you before your next renewal, and you can cancel before it applies.
11. Chargebacks
Please contact us before disputing a charge with your bank; we can usually resolve it faster. We may refuse refunds in cases of abuse, such as repeated subscribe-and-refund cycles or breaches of the Terms of service.
12. Contact
Billing questions: support@jammalfx.com or the contact page.