Privacy Policy

This Privacy Policy explains how jammalFX (“we”, “us”, “our”) collects, uses, discloses, and protects your information when you use our website, apps, dashboards, and related services (the “Service”). By using the Service, you agree to the practices described in this policy.

1) Who we are

jammalFX is a trading ecosystem that provides tools such as performance tracking, trading journal, psychology tools, checklists, planning features, and educational resources.

If you need to contact us about privacy, see the “Contact” section below.

2) Information we collect
Information you provide directly

We may collect information you provide when you:

  • Create an account, subscribe, or contact support
  • Fill forms, submit feedback, or participate in surveys
  • Add content to your workspace (e.g., journal entries, trade notes, plans, checklist items)

This may include:

  • Name, email address, username, and account credentials
  • Billing-related details (handled primarily by our payment providers)
  • Any content you submit inside the Service (journal notes, tags, comments, etc.)
Information collected automatically

When you use the Service, we may automatically collect:

  • Device and browser information (device type, OS, browser type)
  • Log data (IP address, timestamps, pages viewed, actions taken, error logs)
  • Approximate location derived from IP (country/city-level)
  • Cookies and similar technologies (see “Cookies” section)
Payment and subscription data

Payments are processed by third-party payment providers. We generally receive limited information such as:

  • Payment status and subscription plan
  • Transaction IDs and timestamps
    We do not store full card details on our servers.
3) How we use your information

We use information to:

  • Provide, operate, maintain, and improve the Service
  • Create and manage your account and subscription access
  • Personalize your experience (e.g., saving preferences and dashboard settings)
  • Process payments and prevent fraud
  • Provide customer support and respond to requests
  • Monitor performance, debug issues, and maintain security
  • Send service-related messages (account, billing, security, feature updates)
  • Comply with legal obligations and enforce our terms
4) Legal bases (where applicable)

Depending on your location, we process personal data under one or more of these bases:

  • Performing a contract (providing the Service you request)
  • Legitimate interests (security, analytics, improvements)
  • Consent (where required, such as certain cookies/marketing)
  • Legal obligations (tax, compliance, lawful requests)
5) Cookies and similar technologies

We use cookies and similar technologies to:

  • Keep you signed in and maintain session security
  • Remember preferences and settings
  • Measure and analyze usage to improve the Service

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

6) Sharing and disclosures

We may share information only as needed to run the Service, including with:

  • Service providers (hosting, analytics, email delivery, customer support tools)
  • Payment processors (to complete transactions and manage subscriptions)
  • Security providers (fraud prevention, abuse monitoring)
  • Legal and compliance (if required by law, court order, or to protect rights and safety)

We do not sell your personal information.

7) Data retention

We retain information for as long as necessary to:

  • Provide the Service
  • Meet legal, accounting, and compliance requirements
  • Resolve disputes and enforce agreements

You may request deletion of your account and certain data (see “Your rights” below). Some records may be retained where required by law or for legitimate business purposes (e.g., security logs, billing records).

8) Security

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9) International transfers

Your information may be processed and stored in countries different from your own, depending on our service providers and hosting. Where required, we use safeguards to protect your information during transfer.

10) Your rights and choices

Depending on your location, you may have rights to:

  • Access, correct, or update your personal data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Withdraw consent (where processing is based on consent)
  • Receive a copy of your data in a portable format

To submit a request, contact us using the details below. We may need to verify your identity.

11) Children’s privacy

The Service is not intended for children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children.

12) Third-party links and integrations

The Service may include links to third-party websites or tools (e.g., brokers, prop firms, external resources). We are not responsible for the privacy practices of those third parties. Please review their policies separately.

13) Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date above, and may provide additional notice if changes are significant.

14) Contact

For privacy questions or requests, contact:

jammalFX Support
Email: Support@jammalfx.com
Website: jammalfx.com